In which cases am I reimbursed? Under what conditions can I cancel my reservation?
We have tried to identify the cases that could lead to the cancellation of a reservation. If you have any questions or need clarification, please do not hesitate to contact us.
To consult the conditions of the multi-risk cancellation insurance and the "health protection" option, it's here.
Scenario
↓
Without multi-risk
cancellation insurance
With multi-risk
cancellation insurance
With multi-risk
cancellation insurance and
« health protection » option
Containment or travel restrictions are in effect in the traveller's country of residence:
Cancellation free of charge with free postponement or refund (within 14 days)
Cancellation free of charge with free postponement or refund (within 14 days)
Cancellation free of charge with free postponement or refund (within 14 days)
The destination country has closed its borders and you are not a resident of that country:
Cancellation free of charge with free postponement or refund (within 14 days)
Cancellation free of charge with free postponement or refund (within 14 days)
Cancellation free of charge with free postponement or refund (within 14 days)
The country of destination has implemented a mandatory quarantine on arrival:
Cancellation free of charge with free postponement or refund (within 14 days)
Cancellation free of charge with free postponement or refund (within 14 days)
Cancellation free of charge with free postponement or refund (within 14 days)
The country of destination has implemented a restriction on travel on its territory which does not allow the planned program to be carried out:
Cancellation free of charge with free postponement or refund (within 14 days)
Cancellation free of charge with free postponement or refund (within 14 days)
Cancellation free of charge with free postponement or refund (within 14 days)
You wish to cancel because you are positive for the coronavirus less than 7 days before your departure:
90% to 100% cancellation fees
Refund - no insurance deductible
Refund - no insurance deductible
I have to go with some friends but one of them is positive for COVID 19, can I cancel my trip?
90% to 100% cancellation fees
90% to 100% cancellation fees
Reimbursement - insurance
deductible of 50 €
Following a temperature measurement or a positive antigen test, your boarding is refused:
100% cancellation fee
100% cancellation fee
Reimbursement - insurance ​deductible of 10% (50 € minimum)
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