CONDITIONS GÉNÉRALES and CONDITIONS PARTICULIÈRES DE VENTES
SARL RESPIRE with a share capital of €25,000
36, route de Saint Hilaire
79210 Arçais
- Registration number: 390 430 718 R.C.S. de Niort
- Contact email: contact@bicyclette-verte.fr
- Telephone: +33 (0)5 49 35 42 56
- Civil Liability Insurance: Alliance No. 53455915
- License No. IM079100013 (travel agency)
- CNIL declaration 657196
- Financial Guarantee: Groupama
- Approval Académie des D.S. No. 2009 SHE-2
Please note : the French version of these Terms and Conditions is the original version. The English version is provided for convenience only. In the event of any discrepancy or inconsistency between the French and English versions, the French version shall prevail.
These General Terms and Conditions of Sale govern the sale of trips, packages or stays offered on the Site, within the meaning of the French Tourism Code.
In accordance with Articles L.121-16 and L.121-21-8 of the French Consumer Code, these conditions form a contract that is not subject to a right of withdrawal.
These Particular Terms and Conditions of Sale have been prepared in accordance with Articles L.211-1 et seq. of the French Tourism Code, which set out the conditions for operating activities relating to the organization and sale of travel and stays, excluding the sale of flight-only tickets. They also take into account European regulations and international conventions, notably in matters of air transport. They are brought to the client’s attention before the signing of their sales contract and form part of the pre-contractual information referred to in Article R.211-6 of the Tourism Code.
Respire SARL may modify the content of these Particular Terms and Conditions of Sale, which are up to date at the time they are posted online and consulted by the internet user. The provisions set out below, including prices, supersede and replace any previous information.
These Terms are supplemented by the Particular Terms and Conditions of Sale of the supplier of each service.
Whatever the booking method for their package or tourist service, the client acknowledges having taken note of these Particular Terms and Conditions of Sale, of the supplier-specific conditions of the travel service in question, and of the description of the chosen service on the Site.
In accordance with Article R.211-12 of the French Tourism Code, the following excerpts are reproduced in full:
Article R211-3
Subject to the exclusions set out in the third and fourth paragraphs of Article L.211-7, every offer and sale of travel or stay services gives rise to the delivery of appropriate documents complying with the rules defined by this section.
In the event of the sale of air transport tickets or regular-line transport tickets not accompanied by services linked to such transport, the seller issues to the buyer one or more tickets covering the entire journey, issued by the carrier or under its responsibility. In the case of on-demand transport, the name and address of the carrier on whose behalf the tickets are issued must be stated.
Separate billing of the various elements of the same travel package does not exempt the seller from the obligations imposed by the regulatory provisions of this section.
Article R211-3-1
The exchange of pre-contractual information or the making available of contractual conditions is carried out in writing. It may be done electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The seller’s name or corporate name and address and an indication of its registration in the register provided for in a of Article L.141-3 must be stated, or, where appropriate, the name, address and registration details of the federation or union mentioned in the second paragraph of Article R.211-2.
Article R211-4
Prior to concluding the contract, the seller must provide the consumer with information on prices, dates and other constituent elements of the services supplied on the occasion of the trip or stay, such as:
1° The destination, the means, characteristics and categories of transport used;
2° The type of accommodation, its location, level of comfort and main features, its approval and its tourist classification in accordance with the regulations or customary practices of the host country;
3° The catering services offered;
4° A description of the itinerary when it is a circuit;
5° The administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area in case of, notably, border crossings, together with the time limits for completing them;
6° The visits, excursions and other services included in the package or possibly available for an additional price;
7° The minimum or maximum size of the group required to carry out the trip or stay and, if the realization of the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in case of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure;
8° The amount or percentage of the price to be paid as a deposit at the conclusion of the contract and the payment schedule for the balance;
9° The conditions for price revision as provided for in the contract under Article R.211-8;
10° The contractual conditions for cancellation;
11° The cancellation conditions defined in Articles R.211-9, R.211-10 and R.211-11;
12° Information about the optional subscription to an insurance policy covering the consequences of certain cancellation cases or to an assistance contract covering certain particular risks, notably repatriation costs in case of accident or illness;
13° Where the contract includes air transport services, the information required for each flight sector by Articles R.211-15 to R.211-18.
Article R211-5
The pre-contractual information provided to the consumer binds the seller, unless in that information the seller has expressly reserved the right to modify certain elements. In that case, the seller must clearly indicate to what extent and which elements may be modified. In any event, changes to the pre-contractual information must be communicated to the consumer before the contract is concluded.
Article R211-6
The contract concluded between the seller and the buyer must be in writing, prepared in duplicate, one copy of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:
1° The name and address of the seller, of its guarantor and of its insurer, as well as the name and address of the organizer;
2° The destination(s) of the trip and, in the case of split stays, the different periods and their dates;
3° The means, characteristics and categories of transport used, the dates and places of departure and return;
4° The type of accommodation, its location, level of comfort and main characteristics and its tourist classification according to the regulations or usages of the host country;
5° The catering services offered;
6° The itinerary when it is a circuit;
7° The visits, excursions or other services included in the total price of the trip or stay;
8° The total price of the charged services and any possible indication of price revision pursuant to Article R.211-8;
9° The indication, if applicable, of fees or taxes related to certain services such as landing, disembarkation or embarkation fees at ports and airports, tourist taxes when not included in the price of the service(s) provided;
10° The schedule and terms of payment; the last payment made by the buyer cannot be less than 30% of the price of the trip or stay and must be made when the documents enabling the trip or stay to be carried out are handed over;
11° Particular conditions requested by the buyer and accepted by the seller;
12° The procedures by which the buyer may notify the seller of a complaint for non-performance or poor performance of the contract, which must be sent without delay, by any means allowing the seller to obtain an acknowledgement of receipt, and, where applicable, reported in writing to the trip organizer and the service provider concerned;
13° The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller where the realization of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7° of Article R.211-4;
14° The contractual cancellation conditions;
15° The cancellation conditions provided for in Articles R.211-9, R.211-10 and R.211-11;
16° Details concerning the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller’s professional civil liability;
17° Information concerning the insurance contract covering the consequences of certain cancellation cases taken out by the buyer (policy number and insurer’s name) and information concerning the assistance contract covering certain particular risks, notably repatriation costs in case of accident or illness; in that case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;
18° The deadline for informing the seller in the event of assignment of the contract by the buyer;
19° The commitment to provide the buyer, at least ten days before the scheduled date of departure, with the following details:
a) The name, address and telephone number of the seller’s local representative or, failing that, the names, addresses and telephone numbers of local organizations likely to assist the consumer in case of difficulty or, failing that, the telephone number enabling urgent contact with the seller;
b) For trips and stays of minors abroad, a telephone number and an address enabling direct contact with the child or the person responsible on site for their stay;
20° The clause providing for termination and refund without penalties of amounts paid by the buyer in case of failure to respect the information obligation provided for in 13° of Article R.211-4;
21° The commitment to provide the buyer, in due time before the start of the trip or stay, with departure and arrival times.
Article R211-7
The buyer may assign his contract to an assignee who meets the same conditions as him to perform the trip or stay, as long as the contract has produced no effect. Unless a more favorable stipulation to the assignor is provided, he must inform the seller of his decision by any means allowing an acknowledgement of receipt at the latest seven days before the start of the trip. For cruises, this period is extended to fifteen days. This assignment is not subject, in any case, to prior authorization from the seller.
Article R211-8
When the contract includes an express possibility of price revision, within the limits provided for in Article L.211-12, it must state the precise methods of calculation, both upwards and downwards, of price variations, in particular the amount of transport costs and related taxes, the currency or currencies that may affect the price of the trip or stay, the portion of the price to which the variation applies, and the exchange rate(s) taken as reference when establishing the price shown in the contract.
Article R211-9
When, before the buyer’s departure, the seller is compelled to make a change to an essential element of the contract such as a significant price increase and when he fails to meet the information obligation mentioned in 13° of Article R.211-4, the buyer may, without prejudice to claims for damages, and after having been informed by the seller by any means allowing an acknowledgement of receipt:
– either terminate his contract and obtain, without penalty, immediate reimbursement of amounts paid;
– or accept the modification or the substitute trip offered by the seller; an amendment to the contract specifying the changes made is then signed by the parties; any price reduction is deducted from amounts still due by the buyer and, if the buyer’s payment already made exceeds the price of the modified service, the overpayment must be refunded before his date of departure.
Article R211-10
In the case referred to in Article L.211-14, when, before the buyer’s departure, the seller cancels the trip or stay, he must inform the buyer by any means allowing an acknowledgement of receipt; the buyer, without prejudice to claims for damages, obtains from the seller immediate reimbursement without penalty of amounts paid; the buyer receives, in this case, compensation at least equal to the penalty he would have borne if the cancellation had been made by him at that date. The provisions of this article do not preclude the conclusion of an amicable agreement whereby the buyer accepts a substitute trip or stay offered by the seller.
Article R211-11
When, after the buyer’s departure, the seller is unable to provide a predominant part of the services set out in the contract representing a non-negligible percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudice to claims for damages:
– either propose replacement services for the planned services, bearing any additional cost if necessary and, if the services accepted by the buyer are of inferior quality, reimburse the difference in price to him upon his return;
– or, if he cannot propose any replacement services or if these are refused by the buyer for valid reasons, provide the buyer, at no additional cost, with means of transport to ensure his return under conditions that may be considered equivalent to the place of departure or to another place accepted by both parties. The provisions of this article apply in case of non-compliance with the obligation referred to in 13° of Article R.211-4.
RIGHTS OF THE TRAVELER
The trips offered to you by La Bicyclette Verte are packages within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the French Tourism Code. As such, Ordinance No. 2017-1717 of 20 December 2017 transposing Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements applies.
The following link provides access to the applicable texts: Ordonnance N° 2017-1717
*Conditions updated on 01/07/2018
PARTICULAR TERMS AND CONDITIONS OF SALE:
Sarl Respire La Bicyclette Verte reserves the right to modify or update these terms of sale at any time without notice.
The version in force is displayed on the Site.
1 - REGISTRATION
At the time of registration, you must have read the particular conditions applicable to the trips in addition to the general sales information. A deposit of 30% will be required to process a booking. In case of unavailability of the trip, La Bicyclette Verte undertakes to refund the amounts paid within 72 hours. La Bicyclette Verte will only process booking requests upon receipt of the deposit payment and the requested information. For our "Bike & Boat" tours, the required deposit is 40%.
Administration and handling fees will be charged: €25 if you are resident in France and €30 if you are a foreign resident. These fees are per file.
2 - DEPOSIT
The deposit (mentioned below) must be received within 4 days, accompanied by an original signed reservation. A deposit and an original signed contract not received within the allotted time will render the reservation null and void and thus cancel any reservation without further notice. In such circumstances, the cancellation fees provided in the contract will apply.
3 - BALANCE
The balance of any amount due to Voyages Respire must be paid no later than thirty (30) days before the departure date. The balance for "Bike & Boat" circuits must be paid two months before departure (60 days). No travel documents or airline tickets will be sent before receipt of final payment. Voyages Respire reserves the right to cancel the contract if final payment is not received within the time limits. In such a case, the deposits paid will be retained by Voyages Respire as the penalty stated above.
4 - INVOICE ADJUSTMENTS
Payment of any invoice adjustments must be made and received by Voyages Respire before the departure date within the specified deadlines. These adjustments will be the subject of a detailed invoice and must therefore be paid within eight (08) days after receipt of the detailed invoice, or upon receipt if the detailed invoice was issued less than eight (08) days before the departure date. Voyages Respire reserves the right to terminate the contract automatically if payment of the adjustment(s) is not received within the time limits. In such a case, the deposits paid will be retained by Voyages Respire as the penalty stated above.
5 - PRICES
Prices indicated are per person based on double occupancy (2 people per room). Prices shown do not include travel to the starting point of the circuit or stay. The prices indicated are valid for the periods specified for each destination. The indicated price may be revised upwards in case of changes to transport costs and exchange rates applied to the stay in question. As a general rule and unless otherwise stated, tourist taxes or port taxes are not included in the rates shown; these taxes are payable locally.
5-1 CHILD RATES: Child rates are as follows:
– children under 5 years: 50% discount
– children under 12 years: 25% discount
Except where particular conditions are stated on the circuit’s technical sheet (e.g.: bike & boat) or in the circuit’s pricing. These rates are conditional. Children sleep in the parents’ room. They apply for 1 child accompanied by 2 adults. These rates may vary depending on the stay.
6 - PRICE REVISION
Prices shown are established based on the economic conditions in effect on 30/11 of the previous year. Any change in these economic conditions, in particular the dates of high or mid-season, fuel costs, taxes, fees related to the services offered and exchange rates applied to the trip or stay in question, may result in a change in prices. If new taxes come into force or if existing taxes are increased and imposed on Voyages Respire, in whole or in part, the package price will be increased accordingly. None of the taxes refundable to tourists coming from another country than the visited country have been included in the calculation of the package price. Therefore, no reimbursement may be requested from Voyages Respire by clients.
7 - CANCELLATION AND MODIFICATION
– Cancellation
Your insurance must be contracted at the time of registration.
Administration fees and insurance fees (cancellation, bicycle flight insurance, etc.) are non-refundable. The following conditions apply:
Cancellation more than 60 days before departure: €100 per participant
Between 60 and 40 days: 25% of the trip amount
Between 39 and 30 days: 50% of the trip amount
Between 29 and 15 days: 75% of the trip amount
Between 14 and 8 days: 90% of the trip amount
7 days or less: 100% of the trip amount
7-1 - Change of name(s) of one person or more:
A change of name for one or more participants necessarily incurs the following fees payable by the clients:
Up to 8 days before departure: €30 per name changed, €50 per name changed for "Bike & Boat" circuits.
Voyages Respire must be notified in writing of the name change before the client presents themselves at the departure call point. No name change is possible for packages including ticketed services to destination. No change is possible for ticketed flight-only services (flights only, without additional services).
– Change of date
Subject to availability depending on the trips, the fees for changing dates are €30 per participant. In case of impossibility to change the date, the cancellation conditions apply.
7-2 - Special conditions.
Regarding bike & boat bookings: the following conditions apply at booking.
40% fees from confirmation of the trip
60% fees from the 60th day before departure
90% fees from the 30th day before departure
100% fees from the 15th day before departure
– Change of date
Date changes are not possible on these circuits; cancellation conditions must be applied.
8 - SCHEDULE CHANGES, DELAYS AND CANCELLATIONS DUE TO CARRIERS
Voyages Respire is responsible for the smooth running of the trip. However, Voyages Respire cannot be held liable if the non-performance or poor performance of the transport service is attributable either to the client, or to an unforeseeable and insurmountable event of a third party unrelated to the transport service, or to a case of force majeure. Voyages Respire, acting as intermediary between the Client and the carrier, may have to inform the Client sometimes very shortly before departure of a change of schedule or date imposed by the carrier.
The schedules or information contained in this document are given for information only and may be changed. If this is the case, the modified schedules or information will be published and made available to clients. If such changes occur after the client has concluded the travel contract but before the departure date, Voyages Respire will issue a notice of schedule change. No refund or compensation can be made where schedules imposed by air, maritime or land carriers result in a reduction or extension of the trip of less than 24 hours compared with the planned schedule.
If the delay exceeds 24 hours, the Client may:
– either terminate the contract and obtain, without penalty, immediate reimbursement of sums paid;
– or accept the modification or the substitute trip proposed by Voyages Respire; an amendment to the contract specifying the modifications is then signed by the parties; any reduction in price is deducted from amounts still due by the buyer and, if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded before the date of departure. In all cases, Voyages Respire will seek and propose solutions to overcome the difficulties encountered.
These provisions do not apply if the client has purchased the journey elsewhere than from Voyages Respire.
9 - LIABILITY
– Liability of Voyages Respire
Voyages Respire undertakes to put all means at its disposal for the proper performance of the services offered in this document. However, insofar as Voyages Respire acts as intermediary between service providers, its liability cannot be engaged if the non-performance or poor performance of services is attributable to:
a) the Client (arrival after the time of call at the airport, on a boat, at a reception, etc.);
b) an unforeseeable and insurmountable event of a third party unrelated to the transport service or a route modification, road works, navigation authorizations, etc.;
c) a case of force majeure (strikes, bad weather, natural disaster, wars, earthquakes, epidemics, states of emergency, etc.).
9-1 Expenses caused by such fortuitous circumstances cannot give rise to compensation. The liability of the airlines or transport companies participating in trips offered by Voyages Respire is limited and specified in their transport conditions appearing on the nominative travel document given to each traveler.
9-2 The photographs on this site are not contractual.
10 - HOTELS - ACCOMMODATION - CATERING
1 - It is customary in international hotel business to take possession of the room from 3:00 PM and to vacate rooms before noon. Under no circumstances can we deviate from this rule. Rooms are intended for two, three or four beds.
2 - Single (one-bed) rooms can only be guaranteed exceptionally. They always incur a supplement.
3 - In accordance with Article 96 of Decree 94-490 of 15 June 1994, the main approval characteristics and the tourist classification of the accommodation comply with the regulations in force in the host country.
4 - Hotel room configuration is as follows:
– single room (1 person): 1 single or double bed
– double room (2 people): 2 single beds or 1 double bed
– triple room (3 people): 2 single beds or 1 double bed plus a 3rd extra bed
Any refusal on arrival at destination by a client refusing to share a bed in a triple or quadruple room will automatically result in a supplement for single occupancy.
5 - For children, special rates apply only if they share the room of 2 adults (unless otherwise stated). In cases of 2 adults + 2 children, if room size does not allow more than three people, two adjacent or connecting double rooms will be requested (when possible) and the adult rate will then apply to both children (unless otherwise specified in the price table).
6 - Catering: Drinks are not included and will be payable locally. In case of a specific mention "wine included" on the circuit sheet, not drinking the wine or another beverage provided cannot give rise to any refund or compensation.
7 - (Groups) Single rooms are always limited in number, cannot exceed a quota of 10% of assigned rooms and can only be definitively confirmed between 30 and 7 days before the group’s departure according to hotel availability. Single rooms are charged according to rates indicated in the brochure or our proposal.
8 - The hotels we propose are often located in city centers; therefore, on certain dates, local festivities may cause noise disturbances for which Voyages Respire cannot be held responsible.
9 - Some accommodations may be guesthouses – in this case room availability may start from 5:00 PM.
10-1 Boats
A page is dedicated to presenting the boats offered on bike & boat circuits. the link is as follows - Bateaux -
Acceptance of these terms implies acknowledgement of having read the characteristics of the reserved boat.
Catering on boats
In all cases meals are included on bike & boat circuits – however drinks are not included and will be payable locally.
11 - LUGGAGE / PETS / BICYCLES
1- Any excess baggage fees that may be imposed are the responsibility of the client, and payment for any excess baggage exceeding the one-piece-per-person rule must be made on-site.
2- For hygiene and safety reasons, animals are not permitted on any of our trips or tours.
3- As part of its cycling trips and tours, the agency offers its clients the rental of bicycles and equipment from a professional partner provider. The bicycles remain the property of the provider but are sublet by the agency to the client for the duration of the trip. In this capacity, the agency acts as the lessor to the client and as the lessee to the provider. The client acknowledges that the rental is governed by a sublease agreement concluded with the agency, including the rights and obligations of the lessor and the lessee as defined in these terms and conditions. The renter agrees to use the equipment carefully, protect it against theft or damage, and return it in the same condition as when it was made available. During the rental period, the customer is responsible for the rented equipment. In case of theft, loss, or damage, the theft insurance offered by the agency, when included in the package, applies according to the conditions specified below. Otherwise, the customer remains liable for the cost of replacing the equipment. This theft insurance is optional and intended to cover the risk of theft of the bicycle made available to the renter. This insurance constitutes a commercial commitment and is not an insurance contract as defined by the French Insurance Code.
a) Conditions of Coverage
The theft insurance applies exclusively in the following situations:
Theft with forced entry into a locked location (garage, cellar, secure bicycle storage) with observable physical evidence.
Theft committed by assault or direct threat against the renter.
Theft on public roads when the bicycle was locked to a fixed point with a lock provided or validated by the rental company.
b) Supporting documents to be provided
Coverage is subject to the provision, within 48 hours of the theft being discovered, of the following documents:
A copy of the police report filed with a police station or gendarmerie brigade.
A written statement from the renter describing the circumstances of the theft (location, date, time, situation).
Any proof of secure parking (photos, witnesses) and, if applicable, the remaining part of the lock, in the case of theft with a break.
If these documents are not provided within the allotted time, the claim may be refused.
c) Exclusions
The following are expressly excluded from coverage:
Theft without forced entry in an unenclosed or unsecured location (yard, garden, terrace, etc.).
Parking the bicycle without a lock or without being secured to a fixed point.
The use of a non-compliant or unapproved lock.
Cases of obvious negligence or abandonment of the bicycle.
Fraudulent acts, attempted fraud, or complicity on the part of the renter.
Failure to comply with the reporting deadline or failure to file a police report.
The theft of a bicycle left unattended on a public road between 7 p.m. and 9 a.m., even if it was locked.
d) Coverage Amount and Compensation Terms
If the claim is accepted, the theft insurance covers only the value of the bicycle on the day of the theft, excluding any other equipment or accessories. Replacement of the bicycle for the remaining rental period is not covered under the theft insurance.
If the customer wants a new rental bicycle for the remaining rental period, the delivery costs for the new bicycle will be their responsibility (subject to availability). If the customer refuses to pay for the delivery of a replacement bicycle, no refund will be issued for the remaining rental period.
Theft insurance coverage is available without a deductible for the customer.
Accessories rented separately (panniers, helmets, locks, trailers, child seats, etc.) and the renter's personal belongings, such as electronic devices (GPS, odometer, phone), personal bags, clothing, or any other items mounted or carried on the bicycle, are not covered by theft insurance. The renter is advised to purchase their own comprehensive or liability insurance to cover these items.
4- If you are traveling with your own bicycle, it is entirely your responsibility, and you must take all necessary precautions against theft and accidents related to its use. Accommodations offer secure bicycle parking.
12 - CHANGES TO HOTELS OR ACCOMMODATION - CIRCUITS BY VOYAGES RESPIRE
It may happen that Voyages Respire is led, for various reasons, to change hotels, boats mentioned or the itinerary, without this constituting a modification of an essential element of the trip. There may be changes to the services included in the offer due to unforeseeable or unavoidable or exceptional circumstances. Where possible, the client will be informed in advance. Where possible Voyages Respire will provide a service in the same category as originally proposed. No compensation may be claimed by the client in this case. In some cases, the direction of the proposed circuits may be reversed, or a stage modified.
13 - ITINERARIES
These are recommended and not mandatory itineraries; we cannot be responsible for changes resulting from detours, navigation authorizations, road works, current roadworks, changes in traffic on the itineraries we propose, nor those resulting from exceptional and unavoidable circumstances. In all cases, the client must comply with the traffic and road safety rules of the country in which they are traveling and Voyages Respire cannot be held responsible for accidents that may occur on these itineraries.
14 - DOCUMENTATION
Files are sent 2 weeks before your arrival and after payment of the trip balance. These files consist of road maps and/or a document showing the proposed route. For certain circuits, due to the complexity of the itinerary, we add a description of that itinerary. Because of new cycle path developments and related signage, some descriptions are not provided, and the itinerary indicated on site is supplemented by the original map provided. On request, these documents can be sent in digital format. The files provided include the phone numbers necessary to reach us during office hours; outside these hours a number for our local correspondent is provided and as a last resort we provide an emergency number.
14.1 VISITS
On our circuits we suggest visits; in no case are they included in the sold package – they are suggestions intended to showcase the places visited and local heritage. We are not responsible for changes in opening hours or changes beyond our control (closures, change of activity, route modifications).
15 - LANGUAGE:
Welcome documentation and travel information are in French. On foreign circuits, the language spoken is mainly English.
15.1 Specific case of bike & boat circuits
We are not the owners of the boats. The captain leases his boat and crew to a company. Several of us market the circuits to obtain a sufficient number of cyclists to ensure the trip’s departure. As a result you will meet travelers of various nationalities. Therefore it is common for boats carrying a French name and/or navigating French waters to have a foreign crew aboard – the language spoken on board will mainly be English and in some cases French.
16 - CANCELLATION OF THE TRIP OR STAY BY VOYAGES RESPIRE
When, before departure, fulfillment of an essential element of the trip or stay becomes impossible due to an external event imposing itself on Voyages Respire, which would force the cancellation of the trip or stay, Voyages Respire will inform the Client by registered letter with acknowledgement of receipt. The Client, without prejudice to claims for damages, will be reimbursed immediately and without penalty for amounts paid. Voyages Respire may also offer the Client a substitute trip or stay. Particularity for group trips: Voyages Respire, La Bicyclette Verte reserves the right to cancel a departure if the minimum number of participants is not reached, or due to special conditions (uncertain traveler safety, natural catastrophe, force majeure, etc.). In the case of cancellation due to insufficient participants, this will occur at the latest 21 days before the departure date. In all cases, participants will be fully reimbursed for amounts paid, but cannot claim compensation.
17 - SPECIAL REQUESTS
All special requests such as those relating to disabled persons with or without wheelchairs, excess baggage, special meals, transport of musical instruments must be addressed in writing to Voyages Respire as soon as possible. Voyages Respire cannot guarantee any of these requests.
18 - DATA PROTECTION (INFORMATIQUE ET LIBERTÉ)
Our company has made a declaration to the CNIL under receipt number 657196. Under Law No. 78-17 of 6 January 1978 on data processing, files and freedoms, each person has the rights of objection (art. 26 of the law), access (arts. 34 to 38) and rectification (art. 36) of the data concerning them. Thus, they can demand that information concerning them that is inaccurate, incomplete, ambiguous, outdated or whose collection, use, communication or retention is prohibited be corrected, completed, clarified, updated or deleted.
18-1 FORMALITIES
Voyages Respire informs the Client of the formalities and deadlines necessary to carry out the trip. This information is reiterated here.
Voyages Respire cannot be held responsible if the Client is unable to satisfy health, police or customs controls. The information contained in this document and in the particular conditions applies to French nationals. Between publication of this document and the departure date, administrative or health formalities may change. It is the client’s responsibility to check formalities according to their nationality. For minors, parents must have the necessary documents. Any costs related to formalities shall be borne by the traveler(s).
The traveler acknowledges having read these general and particular terms and conditions of sale of trips. They acknowledge having read and to stay informed of political and health situation information of the chosen destination appearing in the travel advice section of the site www.diplomatie.gouv.fr, in particular the sub-sections "country risk and health". They acknowledge the necessity of consulting them regularly until departure and having taken note of the program, the general and particular terms and conditions as well as the terms of the insurance policies subscribed. They also verify that they are not already covered by guarantees possibly subscribed.
19 - DISPUTES – CONSUMER MEDIATION
In the event of a dispute between La Bicyclette Verte and the client, an amicable solution should be sought before any legal action.
In the event of a dispute with La Bicyclette Verte, the client may use the MTV mediation service free of charge. In the absence of agreement between the parties, the dispute may be brought before the competent court.
It is recalled that recourse to mediation is possible only if the complaint has not already been examined by a judge or another mediator and provided that an attempt has first been made to resolve the dispute directly with La Bicyclette Verte by a written complaint. The mediation request must be made within the last 12 months following the written complaint. Mediation suspends the limitation period.
The client may also consult the online dispute resolution platform at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
